Page 9 - handbook on safety

10. Threat of bomb or sabotage

If you are threatened on the phone, do as follows:
Speak calmly!
Do not interrupt the person who is calling.
Try to prolong the discussion.
Start to trace the call as soon as possible.
Ask the following questions:
When will the bomb explode?
Where is it located?
Why has it been placed?
What does it look like?

Note down the following:
Identity of the person calling: man, woman, boy, girl. Voice
loud, quiet, high-pitched, soft, sharp.
Way of speech fast, slow, stammering, mumbling, clear, distor-
ted, foul language.
Language Swedish, Finnish, other language.
Dialect Finnish Swedish with local accent, Swedish with
Finnish accent, Finnish with Swedish accent,
foreign accent etc.
Way of behaviour: calm, uneasy, other.
Background sounds: traffic, people’s voices, music, other specific sounds.

If possible, note down everything that is said during the telephone
conversation. Do not cut off the call yourself, because it is more
difficult to trace the call if you hang up. Call the police immedi-
ately with another phone and give the number called. Also, inform
the Head of Security or Assistant Security Manager about the call.
Threats received by e-mail or appearing on the Internet shall be
informed to the Head of Security or Assistant Security Manager
and the police, to be able to quickly trace their origin and take the
necessary actions.